A synthetic-data POC for HDFC Life. Five customer journeys, nine surfaces, five agents, all reading and writing through the Kaara Composability Layer. Built to feel production-credible in a 25-minute boardroom demo.
Lapsed policy within 5-yr revival window. Resolver authenticates, gathers context, escalates to CSE for advisory medical-exam workflow.
Sensitive claim conversation. Resolver detects intent, hands off with empathy framing. CSE follows IRDAI 30-day clock.
Autonomous — Resolver completes a fund switch within its policy envelope, no CSE involvement. 47-sec resolution.
Resolver completes the payment, escalates the e-NACH mandate refresh to CSE. Two-act handoff.
Retention-tier conversation. Co-Pilot surfaces advisory framing; surrender attempt transparent in audit.